Return Policy

Return Policy:

We are confident you are going to love our products but in the case you don't, we have a return policy on place for you:

Items must be returned within 30 days from the delivery date.
All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
Items marked with the FINAL SALE message or hygiene-risk products cannot be returned unless faulty
We do not offer refunds for final sale items, change of mind or incorrect sizing.
Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Nrova Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
Nrova is not responsible for return shipping costs.We do not issue store credit or refund on original shipping charges.

Additional Notes:

Do not send your purchase back to the address from which it came.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For fruther inquiries and any other concerns, you may contact us through the following channels:

Email: info@nrova.com